| COMPANY |
MANUFACTURER WARRANTY/DOA |
| 3M Touch Systems
(MicroTouch) |
5 year warranty on
sensor and touch controller; 3 year warranty on monitors. DOA
- 45 days. |
| American Power Conversion
(APC) |
2 year warranty. Customer
calls APC before RMA. DOA - 30 days. |
| Axiohm |
1 year warranty. DOA
- 30 days. |
| Cherry Electrical
Products |
1 year warranty. DOA
- 30 days. |
| Citizen |
1 - 2 years warranty
depending upon model. DOA - 30 days. |
| Cognitive |
2 year warranty. DOA
- 30 days. |
| Datacard |
1 year warranty. DOA
- 30 days. |
| Datamax |
3 year warranty on
I-Class, 5 year warranty on W-Class, 1 year on all other printers.
Printhead warranty is 1 year or 1,000,000 linear inches of printing,
whichever comes first. DOA - 30 days from T&W Enterprises
invoice date (no DOA on printheads). |
| Elo Touch Systems
|
Accutouch 2-5 years,
Intelltouch - 2/10/5 year. DOA - 45 days from date. |
| Eltron Card Printers
|
1 year warranty. DOA
- 30 days. |
| Epson America |
1 - 2 years warranty
depending upon model. DOA - 30 days. |
| Hand Held Products
|
Input products - 180
days to 5 year warranty, depends upon model.
PDT products - 90 days to one year warranty, depends upon model.
DOA - Call for details. |
| IBM Point of Sale
|
IBM SureOne - 1 year
depot. DOA - 30 days or install date.
IBM 4694/4695/4800 - 1 year on site. DOA - 30 days.
IBM 4610/4820/4840 - Ask Sales Specialist for details. DOA -
30 days. |
| ICVerify |
1 year warranty on
hardware. DOA - 30 days. |
| ID TECH |
1 year warranty. DOA
- 30 days. |
| Intermec Technologies
Corp. |
1 year warranty. (3
year warranty on Sabre™ Scanners, 1800 Series and 9730. 30 days
on software.) DOA - 30 days from T&W Enterprises invoice
date. |
| Ithaca Peripherals
(Transact) |
2 year warranty. DOA
- 30 days. |
| Javelin Systems
Inc. |
1 year warranty. DOA
- 30 days from T&W Enterprises invoice date. |
| Loftware |
90 day replacement
policy from T&W Enterprises invoice date for distribution
media, manuals and licenses. Key warranty policy: non functioning
keys will be replaced free of charge for one year from the T&W
Enterprises invoice date. Beyond one year for broken, lost or
stolen keys call your T&W Enterprises sales representative.
|
| Logic Controls |
1 year warranty. DOA
- 30 days. |
| Mag-Tek |
1 year warranty on
MICR, Wedge and RS232 readers. 90 day warranty on TTL readers.
Must contact T&W Enterprises, not Mag-Tek. DOA - No returns
|
| Metrologic |
24 month warranty from
date of manufacture. Voyager Series - 5 years. DOA - 14 days.
|
| MMF Cash Drawer
|
2 year warranty from
manufacture date. DOA - 30 days. |
| Monarch Marking
Systems |
All printers have a
one year depot level warranty. Printheads for 9800 and 9400
Series: 1 million inches prorated. Printheads for Pathfinder,
Rascal and Renegade: 1 year. DOA - 30 days from T&W Enterprises
invoice date. |
| NCR |
7448, 7451, 7460 workstations
90 day depot. All other workstations 90 days on site. 7837,
7892 scanners 90 day depot. All other scanners 90 days on site.
PC/Servers one year warranty. DOA - Call T&W Enterprises
Technical Support. |
| Opticon |
5 year warranty except
laser products. Laser products have 2 year warranty. DOA - 30
days. |
| Pioneer |
1 year. Call Pioneer
direct for DOA information. |
| Preh |
1 year. DOA - 30 days.
|
| PSC/Percon |
5 year warranty on
decoders. 1 year warranty on other hardware. Support on software
for the resolution of one incident. 24 month warranty on standard
and HP products, 30 months on IP products, 24 months on QuickScan
products. DOA - 15 days from T&W Enterprises invoice date.
|
| RJS |
1 year warranty. DOA
- 30 days. |
| Sato |
1 year warranty on
printers, 1 year or 500,000 linear inches on printheads, whichever
comes first. DOA - 30 days. |
| StrandWare |
30 days. DOA - 30 days.
|
| Symbol Technologies
|
All scanners and terminals
have a 1 year warranty except the following: LS1000, LS1900,
LS2100, LS4000 series have a 5 year warranty. Datawands and
serialized accessories have a 90 day warranty, unserialized
accessories have 30 day warranty. DOA - 15 days. |
| Teklynx |
90 day warranty on
software. 1 year warranty on non-functioning hardware (does
not include damage by lightening or misuse.) Must contact T&W
Enterprises, not Teklynx. DOA - 30 days from T&W Enterprises
invoice date. |
| Unitech |
1 year warranty. DOA
- 30 days. |
| Verifone |
1 year repair. 800-654-1684.
Call Verifone direct for DOA information. |
| Viewmagic |
1 year warranty. DOA
- 30 days from T&W Enterprises invoice date. |
| Zebra Technologies
|
6 month warranty on
printheads. 1 year warranty on printers. DOA - 30 days. |
